Shipping & Delivery

We ship from the Netherlands to the whole European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand and Japan.

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Is your country not on the list? Send us a message at hello@ohhappy.co and we will look at the options together.

Most of our pieces are made to order, so production takes 3 to 5 working days depending on the product. You can find the exact production time on each product page. As soon as your order is on its way, you will receive an email with your tracking link.

Ordering for a party or a specific date? Leave the date in the order note and we will do our best to plan around it.

After dispatch, these are the usual delivery times (we ship with PostNL, DPD, DHL and UPS, depending on the destination):

These are estimates from the carrier. Busy periods such as December and customs checks can add a few days.

Shipping is calculated at checkout based on the total weight of your order. Small orders that fit through the letterbox travel as a tracked letterbox parcel where available; larger orders travel as a tracked parcel. Orders above 5 kg outside the Netherlands: send us a message and we will send you a quote.

Free shipping in the Netherlands on orders from €60.

Within the European Union there are no import duties: all prices include Dutch VAT (BTW).

For orders outside the EU (for example the United Kingdom, Switzerland, Norway or the United States), your country may charge import duties, VAT or handling fees when the parcel arrives. These are set by your local customs, are not included in our prices or shipping costs, and are paid by the recipient.

Yes. Every shipment, letterbox parcels included, comes with a tracking number so you can follow it all the way to your door.

Of course. Just enter their address as the shipping address. We never include prices in the parcel, and you can add a gift message at checkout: we will write it by hand on a card and tuck it in.

Yes. Send us a message at hello@ohhappy.co after ordering and we will arrange a pickup or local delivery with you.

We pack everything with a lot of care, but sometimes things happen on the way. Send us an email at hello@ohhappy.co with your order number (and a photo if something is damaged) and we will sort it out together with you.

Get in touch as soon as possible. As long as your order has not been shipped, we can change the address for you. Once a parcel is on its way, we can no longer change where it goes.